Service Incident and Updates

Dec 18, 2014

11:07 PST: Some users may have experienced a temporary interruption in accessing their data starting around 11:07 Pacific Time.

13:30 PST: Service has been fully restored using our failover processes.

23:26 PST: We are about to implement a few additional changes to streamline our return to multiple layers of redundancy – unfortunately, that will mean that all users will have limited access for approximately the next 3 hours. We will post throughout. This is a result of today’s earlier infrastructure issues – we’d rather have a short period of inaccessibility in order to more quickly return to full capacity.

Dec 19, 2014

00:25 PST Update – 1 hour in and still on target to return full access in another 2. We will keep you posted. Thanks for your patience.

01:20 PST..and… we’re back! Herd, thanks again for your patience. We’ve completed the initial work and re-enabled full access!

Summary of Events (non-technical)

We experienced some issues with a core service instance yesterday and noticed that underlying hardware was underperforming. Our operational plan is designed to deal with such contingencies (hey – we’re a backup company, so we’ve got some serious backup plans). We keep redundant systems available and up to date to enable a nearly seamless failover, even when a critical component isn’t functioning. This design allows restoring service in very short time period, but we also like to double check to make sure things are running smoothly. We executed our failover, and after confirming all data was sound, we restored service by 13:30 PST. This completed the first step of our contingency plan to restore service.

Having employed one of our redundant systems, we were now operating with one fewer safety mechanism than normal. Our next step is always to focus on immediately re-integrating a new system to add that extra layer of protection back in, but Murphy’s Law is always in effect. The automated process was moving too slowly for our taste, so our team continued to work late into the night to create an additional copy of the affected component. To exercise the maximum amount of caution during this window, our team felt compelled to limit access to the service for a short period between 23:26 PST and 01:20 PST while snapshots and copies completed. The new redundancy layer was created and service returned to fully normal by 01:20 PST.

All data is intact and no data was lost or corrupted during this incident. We apologize again for any inconvenience and want to assure you that our engineering team is continuing to improve our processes and infrastructure to minimize (goal is to eliminate) any future incidents like this.

Cloud Data Backup and the Complete Accounting Solution

Cloud Data Backup and the Complete Accounting Solution

Adam Bluemner from Find Accounting Software and Joti Kang from ElephantDrive Inc. discuss how cloud backup is an essential part of a complete office “solution”. To learn what to look for in a cloud backup solution and benefits of cloud backup, read the interview at findaccountingsoftware.com

Wearables: The Race Heats Up between Android Wear and iWatch

While we tend to focus on cloud backup, storage, and sync issues, sometimes we are just so interested in a new technology we need to talk about it. Not too long ago, we excitedly reported some of the cool new tech and gadgets we saw at the Consumer Electronics Show (CES). When we weren’t busy checking out the new cars, 3D printers or the 4K UHDTVs, we were awed by the number of wearables that were introduced.

From Pebble’s Steel to LG’s Lifeband Touch, Samsung’s Galaxy Gear to Sony’s Smartwatch 2 and the rumored iWatch from Apple, this new market already seems crowded (reminds us of cloud storage in that way). Two days ago with Google’s announcement of their developer version of the Android Wear, Apple fans are wondering when the iWatch will be released. It is very likely that these two top players will dominate the wearables market. Let’s take a look at their simulated images.

Android Wear by Google:
androidwear

iWatch by Apple (concept image):

iwatch-concept-nike

Similarities:

Fitness. Android Wear will be able to detect both speed and distance traveled. There will definitely be a focus on fitness. Likewise for the iWatch, Apple had brought some key hires onto the iWatch team: ex-Nike employees, sleep analysis experts and biometric scienticians etc. Moreover, it is widely expected to launch its health monitoring software, possibly on the iOS8, at the WWDC this June.

Voice Command. On the Android Wear, if you want to do more than just getting notifications, Google allows you to respond to your messages or search for things (such as finding toy stores nearby) using voice command. As for iWatch, it will incorporate Siri. There were recent rumors that Apple is beefing Siri up to allow the iWatch to make reservations, send texts etc. It will be interesting and crucial (for these companies) to see what else their respective voice commands and do.

Verdict

The eventual market leader will depend on several factors. First, release dates will be crucial. Though no official release dates were announced for Android Wear, Motorola said it might be summer 2014. Of course, Apple is as tight lipped as usual but the rumors are pinning it to a late 2014 launch. If Apple pushes it further back to 2015, it may lost the early adopters to Google.

Second, features and functionalities are crucial. We all expect to be able to check the weather, read emails and messages, get Facebook notifications, use the maps and of course, monitor our health and other fitness related things. The availability of other apps might give one an edge over the other. For example, if the user is able to access his files stored on the cloud, such as in ElephantDrive, and view them on the go.

One other big factor is the usability of the voice command. On our smartphones, we can just laugh it off when the voice command messes up what we say. However, for the smartwatches, it will not be so funny anymore since there is really no other alternative to send a message or search for things. It will also need to be able to distinguish the user’s voice from other background sounds since this will be used primarily on the go and not in a quiet room.

All in all, it will be interesting to see what each company rolls out. If the product is capable to do many things and takes off, I believe it may replace the smartphone. At that time, we will be left with the smartwatch and the tablet for our mobile devices.

ElephantDrive on NAS: Restore After a Disaster!

ElephantDrive_5_RGB_FileCabinet
Have you ever had a hardware failure or lost a storage device and all your important files are gone?  It’s not surprising if you have – digital disasters are, unfortunately, common occurences.  When bad things like this happen, you will be quite glad that you have backed up your devices, such as NAS, desktop computers, laptops, or phones to ElephantDrive because, while the physical device is no longer working or no longer available, you can still retrieve and restore your data at the ElephantDrive website. What a lifesaver, right?!

There are two methods to retrieve your files from ElephantDrive – Download and Restore:

-For a small number of files (aka mission essentials) that you need to quickly obtain, use the Download function to get few files/folders right away.

-For the full set of backups that you have synced to ElephantDrive from your devices, use the Restore function and expect it to take some time before your complete data set is recovered (duration varies among size of your data storage).  Unlike Download, which is an ad hoc request, Restore is an automated job (similar to your Backup job) that will manage the process over time, even if you need to go offline before the transfer completes.

Download a file/folder:
#1: Log in to your account online: https://vault.elephantdrive.com/account/login.aspx
#2: Navigate to the file or folder that you would like to download
#3: Right-click on the file/folder and select “Download” (or highlight the folder and click on the “Download” button). You must have Java installed on your machine. Check for Java here: http://www.java.com/en/download/installed.jsp

1

#4: Select the location on your device where you would like to download the file/folder to. The download window will then show the progress of the download. You will need to keep this window open for the Download to finish. You are done once it’s finished the download process!

2

Restore a folder:
#1: Navigate to the folder that you would like to restore
#2: Right-click on the folder and select “Restore Folder” (or highlight the folder and click on the “Restore” button)

3

#3: Select a Destination Device and the Destination Path where you would like to restore the folder to. This device must be connected to your account (it can be a NAS device, PC, Windows Server, or Mac) and does not have to be the device where you originally backed up from. This can be set up and initiated offsite as well. Here, you can also enable “Overwrite: to replace any similar named files from the lower left corner.

#4: Click “Start Restore Now” or use the drop-down menu to select a different time to begin the restore.

4

You will see a confirmation message once the restore is complete.

5

Don’t you love the easy steps to rescue your data? Make sure you back up your NAS and other devices to ElephantDrive.com!

ElephantDrive is proud to partner with these leading NAS manufacturers to ensure the best performance and user experience:

netgear
We are pre-installed as the “ReadyNAS Vault” on nearly all ReadyNAS storage products.

qnap
ED comes pre-installed on nearly all QNAP TurboNAS products.

drobo
ED is pre-installed on all Drobo 5N devices.

wd
ED is pre-installed on the WesternDigital (WD) My Cloud EX4. More to come very soon!

thecus
ED is available on nearly all Thecus storage products.

synology
ED will soon be available on nearly all Synology NAS devices. Stay tuned!

Questions? Feedback? Email us at support@ElephantDrive.com, we are always here to help!

ElephantDrive on NAS: Enable ElephantDrive on Your NAS Devices to Start Protecting your Data in the Cloud

Screen Shot 2014-02-25 at 11.21.00 AM
Now that you have decided on a NAS device that partners with ElephantDrive for your on-premise data storage, you are only a few steps away from achieving an even more robust data protection and access solution by backing up the files on your NAS device to the ElephantDrive secure cloud:

-You need to enable/turn-on ElephantDrive on your NAS device for it to sync data to our cloud.
-You need to authorize your ElephantDrive account on the NAS device (if you don’t already have an account, you can create one easily right from the NAS interface or at our web site).

The procedure of turning on ElephantDrive on your NAS device may be slightly different across NAS device models. In this post we are using the WD EX4 for the tutorial. If you need detailed instructions for a certain device, feel free to contact us at support@ElephantDrive.com or go to our help desk to search for your device: http://support.elephantdrive.com/categories/20072208-NAS-Support.

Here is a quick guide to connect your WD EX4 to ElephantDrive and start backing up your NAS device to the ElephantDrive cloud!

#1: Create an ElephantDrive account.

  • Go to http://home.elephantdrive.com/welcome/nas/. For a limited time, we are giving away FREE 100GB for 3 months just to our NAS users. Click on Get 100GB For 3 Months button to get your FREE account. No credit card required!
  • Step 1 – Enter your name and the email address you would like to use to manage your account.
  • Step 2 – Create a password
  • You have successfully created your ElephantDrive account!

#2: Now that you have an ElephantDrive account, turn “ON” ElephantDrive in the WD My Cloud EX4 interface.

  • ElephantDrive is located under Backups -> Cloud Backups -> ElephantDrive
  • Click the OFF/ON button to turn ON ElephantDrive

Screen Shot 2014-02-27 at 2.20.38 PM

  • Once you’ve turned ElephantDrive “ON”, you can login to your ElephantDrive account. Simply click Login

Screen Shot 2014-02-27 at 2.20.50 PM

  • Enter your ElephantDrive account credentials and click Login

Screen Shot 2014-02-27 at 2.21.03 PM

#3: Once you’ve successfully logged-in to your ElephantDrive account on the NAS, the Status icon will change from gray to blue. It will also display Online when you mouse over the blue icon.

Screen Shot 2014-02-27 at 2.23.12 PM

You’re now ready to backup your data and shares to the ElephantDrive Cloud. Just click the New device backup wizard link to get started.

After clicking on the New device backup wizard, you may follow along with the Backup Wizard Tutorial here for additional assistance. Time to enjoy the peace of mind of having your data safe and secure!

ElephantDrive is proud to partner with these leading NAS manufacturers to ensure the best performance and user experience:

netgear
We are pre-installed as the “ReadyNAS Vault” on nearly all ReadyNAS storage products.

qnap
ED comes pre-installed on nearly all QNAP TurboNAS products.

drobo
ED is pre-installed on all Drobo 5N devices.

wd
ED is pre-installed on the WesternDigital (WD) My Cloud EX4. More to come very soon!

thecus
ED is available on nearly all Thecus storage products.

synology
ED will soon be available on nearly all Synology NAS devices. Stay tuned!

Questions? Feedback? Email us at support@ElephantDrive.com, we are always here to help!

ElephantDrive on NAS: 10 Reasons Why NAS + ElephantDrive Is The Best Solution For Your Data Storage

Small business data solution: NAS! Network-Attached Storage (NAS) acts essentially as a hard drive accessible via local network, allowing multiple computers on the same network to access and store/access data on a central device.  Modern NAS devices are, easy to administrate and configure, making them ideal for small businesses and individuals.  NAS is a popular method to keep important data protected and available on premise for end users with a significant amount of data.  And now, ElephantDrive is pre-installed on many NAS devices to backup your data in the cloud so even if data on the NAS is lost or corrupted, you can still retrieve your important files from ElephantDrive cloud storage!

Here is a list of benefits that ElephantDrive offers on our partnered NAS devices:

#1 – ElephantDrive is pre-installed and natively integrated with each NAS platform for best performance and user experience; meaning you won’t need to manually install ElephantDrive on your NAS to backup the data in our cloud. ElephantDrive is integrated natively with each NAS’ user interface and behaves just like any other built-in feature on the NAS.

Read more: http://support.elephantdrive.com/categories/20072208-NAS-Support

#2 – Once you have the NAS device set up, you can backup data directly from the device to ElephantDrive without having to map NAS to a computer, making it a hassle free and ready for use when setup is complete!

#3 – Our service is account-centric as opposed to device-centric, meaning you can manage multiple NAS devices using a single account.  Adding and managing additional devices is a piece of cake.

#4 – Wish you could go back in time and find an older version of a file? Now you can revert back to a previous version of any file with the Versioning control. All previous versions are easily identifiable with date and time. (stay tuned for more!)

#5 Have you ever deleted a file by mistake only to realize later that you need it? Use Archive control to keep copies of deleted files and folders in ElephantDrive. Also use it to free up space on your NAS locally. (

#6 – You will be able to set up sub-accounts for multiple users under the main parent account. Sub-accounts use the parent account’s storage space, but allows data from different users to be stored in separate accounts.  Sub-accounts also come with their own login credentials.  This is ideal when you are sharing the account with colleagues or family.

Read more: http://support.elephantdrive.com/entries/58071-Can-I-set-up-multiple-users-for-one-account-

#7 – Have control over the resources that backup uses on your NAS. You will be able to adjust the bandwidth speed and CPU resources ED uses on your NAS. This allows you to allocate resources appropriately in your environment. Of course, changing these settings can be done in a snap (no rocket science involved)!

Read more: http://support.elephantdrive.com/entries/22036901-How-do-I-allow-faster-upload-speed-and-change-bandwidth-speed-

#8 – You also have control over how, when, and how frequently you want to backup your data on the NAS device to the ElephantDrive cloud. We offer the options of real-time backup and scheduled backup, whichever works the most conveniently and suits your backup needs will do!

Read more: http://support.elephantdrive.com/entries/28646606-How-do-I-create-a-backup-from-the-website-

#9 – Access your account anywhere! You will be able to access your backup in the ElephantDrive account anywhere (on a desktop, on your phone, and/or on the tablet) and anytime as long as you are connected to the Internet. ElephantDrive also offers mobile apps for both iOS and Android users to facilitate storing, organizing, and sharing data on the go!

Read more: http://support.elephantdrive.com/categories/20106946-Mobile

#10 – Users can easily share their data on the NAS devices that has been backed up to ElephantDrive via URL links using either our website application or mobile apps in a few simple clicks.

Read more: http://support.elephantdrive.com/entries/356436-How-to-Share-a-File-from-the-Website-Application

Now you are thinking “Where can I find a NAS device that comes with all the benefits above?” We have the answer for you.

ElephantDrive is proud to partner with these leading NAS manufacturers to ensure the best performance and user experience:

We are pre-installed as the “ReadyNAS Vault” on nearly all ReadyNAS storage products.
netgear

ED comes pre-installed on nearly all QNAP TurboNAS products.
qnap

ED is pre-installed on all Drobo 5N devices.
drobo

ED is pre-installed on the WesternDigital (WD) My Cloud EX4. More to come very soon!
wd

ED is available on nearly all Thecus storage products.
thecus

ED will soon be available on nearly all Synology NAS devices. Stay tuned!
synology

Questions? Feedback? Email us at support@ElephantDrive.com, we are always here to help!

ElephantDrive iOS App Demo #3 – View Files In Your Cloud Folder Offline, Without Internet Connection

Wi-Fi panic attack! No wireless connection but in immediate need to view a file? Good news! Whether you are on a flight or at a remote location where you have no 3G network, with a little advanced planning, you can still view files offline from your ElephantDrive Everywhere folder via our iOS app.

Now, let us get started – as long as you already have an ElephantDrive account (Need a free one? Sign up at http://home.elephantdrive.com/plans-and-pricing/free-plans/), we are only a few clicks away!

Step 1: Install the ElephantDrive iOS app on your iPhone/iPad. We can be found in your app store or at this link: https://itunes.apple.com/us/app/elephantdrive/id637645058

Step 2: Open your ElephantDrive iOS app. You will see your ElephantDrive Home Screen (as the image below on the left). Sign in, go to the Everywhere folder, click on the arrow on the right of the file that you’d like to access offline (as the image below on the right).

The arrow looks like this: demo 3 blog 1-2

demo 3 blog 1

Step 3: Once you clicked into the arrow, you will see the Details View of the specific file that you want to view offline. Swipe to turn on “Available Offline” (as the image below on the left). You can view all the files that have been made to be Available Offline by clicking on the “Download” button and you will be able to see what files you have made available for offline viewing and access them from there when you are disconnected from network connections.

The Download button looks like this: demo 3 blog 2-2

demo 3 blog 2

So now you are able to view these files offline anywhere! One thing to remember is that when the file is made Available Offline, it is downloaded onto the device where you set the file to be available for viewing offline. That means if you turned on the Available Offline feature on your iPhone and you want to also be able to view the same files offline on your iPad, you will have to turn the feature on for those files on your iPad as well.

Questions? Feedback? Comments? Feel free to contact us at support@ElephantDrive.com or find us on Facebook at www.facebook.com/ElephantDrive.cloud or follow us on Twitter at www.twitter.com/ElephantDrive! We look forward to hearing from you!